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COVID-19 - Answers to FAQs

Update 17/07/2020

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The measures taken by the Belgian authorities regarding COVID-19 are having a major impact on our service provision. It cannot be ruled out that this situation will become even more difficult in the coming period and that we will be confronted with further force majeure. We are also dependent on a number of suppliers. These are each making their own choices and guidelines in order to guarantee their service in a safe manner. Some have also shut down completely. This affects our operations as we depend on them. Below you will find an answer to FAQs.

 

Quotes

You can still generate quotations with the usual online tool, MyAthlon.

Placing orders

Our sales colleagues can be contacted by phone and e-mail in order to follow up your orders at the dealers.

Order amendment

I would like to make changes to my order. We will take note of your request, but we will obviously have to agree this with the importers. In case of any delays, we will contact you.

Monitoring of car delivery date

When will my car be delivered? Athlon is continuing to follow up your order with the branded garages and importers. In case of abnormal delays, we will contact you. 

Number-plate delivery

Can my new car be delivered? This depends largely on individual dealers. After receiving the application for the number plate, Athlon will contact the dealer and the driver. This is in order to check whether delivery can be made. We aim to restart this activity from 11/5 onwards.

Maintenance

Starting from 4/5, some dealers will open their doors again, others plan to restart on 11/5. Feel free to contact your usual dealer or the designated repairer found by you to schedule an appointment.

Repairs

Starting from 4/5, some dealers and car body shops will open their doors again, others plan to restart on 11/5. Feel free to contact your usual dealer and repairer to schedule an appointment.

Switching tires

On 21/4/2020, the National Crisis Centre added an FAQ to its website. Switching your summer tyres for winter tyres was added to the list of urgent repairs. 
 Switching tyres is possible under the following conditions: by appointment, behind closed doors, and observing hygienic and social distancing rules.
 This is good news! 
 Switching to summer tyres at the right time offers many benefits: the braking distance of winter tyres is further, road-holding is worse in summer, and winter tyres wear more quickly in temperatures +7 °C.
 We keep in close contact with our partners and suppliers because your safety is paramount.
 We are delighted that the restart will put the safety of our drivers first. Together with our partners and suppliers, we will also do everything necessary so we can provide this service by the end of June.
 Your winter tyres can then be stored safely so that they can be re-fitted come winter.
 Book an appointment now at the tyre centre where your tyres are stored.
 Lastly: If your vehicle contract expires before 15/7 and you have not yet switched your tyres, you are still welcome to hand over your car with winter tyres. Remember that your vehicle must be returned in its original condition. That means with the original rims.
 If your vehicle must be tested after the lockdown, we recommend that you first switch your summer tyres to avoid a retest.

Glass repair

Starting from 4/5, some glass repairers will open their doors again, others plan to restart on 11/5. Repairs/replacements will only be carried out by appointment. So feel free to contact us to schedule an appointment (by phone or via website).

Fuel cards

I want a new replacement fuel card. What do I need to do? Athlon continues to have a stock of fuel cards at its disposal. You can request a replacement fuel card via contractdepartment.belgium@athlon.com

Breakdown Assistance (VAB)

Is your breakdown assistance affected? Our partner VAB remains at your disposal for all assistance according to the usual terms, as agreed in the contract with your employer.

Now that the holiday period has arrived, we are happy to advise our drivers going abroad (or returning) to pay attention to the instructions of the federal government. It is best to follow the latest news via this link https://diplomatie.belgium.be/en. It may seem a bit complex, but there are separate color codes for when you leave and when you return. In any case, a red zone means that travel assistance will not cover additional costs.

 
Vehicle inspection after 4 years (or annually for some categories)

The inspection centres will reopen from 4/5 onwards, for periodic inspections as well. Work is only carried out by appointment and subject to compliance with the necessary measures.
 An appointment can be made via www.afsprakenautokeuring.be (Flanders) or via www.autosecurite.be (Wallonia: fixed days per service station; appointment to be made by telephone) or www.autocontrole.be (Brussels).

Inspection before sale to driver

I want to purchase my lease car at the end of the contract. The ‘for sale’ inspection can only be carried out by appointment. An appointment can be made via www.afsprakenautokeuring.be (Flanders) or via www.autosecurite.be (Wallonia: fixed days per service station; appointment to be made by telephone) or www.autocontrole.be (Brussels).

Collection upon end of contract (+termination of lease contract)

Starting from 4/5, it will be possible to collect cars again. Our transporters will ensure that this can be done safely. Turnaround times may be slightly longer due to backlogs that will have to be worked through, and additional measures. We request your understanding in this regard. Please contact us in case you have any questions about this.

Decentralised assessment at the customer  

Starting from 11/5, decentralised expert appraisals can be conducted on the customer’s premises or at the garages. Our partner MVI will contact you to make an appointment. 
If you had already fixed an appointment before Corona measures were implemented (15/3), MVI will contact you to make a new appointment. Turnaround times may be slightly longer due to backlogs that will have to be worked through but also due to the additional measures. We request your understanding in this regard. Please contact us in case you have any questions about this.
Please note: our experts will take the necessary measures to do this as safely as possible, i.e. mouth mask or face shield, gloves, etc. They will themselves sign the expertise document after approval. Please practise the necessary distancing during the assessment. This is important for both parties.

Document replacement (COC, IB)

What do I do if I lose one of the on-board documents? As before, it is very important that you have a declaration of loss drawn up by the police and that you send us a copy. Due to the current circumstances, it may take longer than usual to obtain a renewed document from the importer or the DIV.

Athlon Service Centers

The Service Center of Groot-Bijgaarden will open on monday 3/5. You can still visit Zaventem or Aartselaar.
However, the pick-up & delivery service has been discontinued.

Requesting a replacement or short-term vehicle

Our Rental team has resumed its normal activities while respecting strict sanitary rules in order to serve you in the best conditions. The Rental team can be contacted by telephone on 02/716.56.51 for Machelen and 04/370.12.27 for Liege. You can reach them by e-mail at rentalservices.machelen@athlon.com for Machelen or rentalservicesliege@athlon.com for Liege.

Any other questions?

Contact Athlon Driver Desk:
e-mail: 
driverdesk.belgium@athlon.com
telephone: 02 716 58 21


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