COVID-19 measures

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The coronavirus affects all of us. For Athlon, the health and safety of our customers and employees is a top priority. That is why we have taken a number of security measures. But even now you can count on us! Our employees are there for you.

On this page you will find information and frequently asked questions about the measures Athlon has taken to prevent the spread of the coronavirus. We are closely monitoring the situation as new measures are taken and will update this page as soon as possible.

We will do everything we can to serve you as best we can. You can use the known (digital) channels and contact your regular contact or our reception at  +31 (0)36 547 11 00..

What measures does Athlon take?

In order to safeguard the health and well-being of our customers, employees and suppliers, we work at home as much as possible. Physical appointments with customers and suppliers are proactively moved or held through digital channels.

Getting you there, even when we work digitally
Although a large number of our employees are not present in the office, we are of course there for you.
  
In order to provide you with the best possible service during this time, we apply appropriate measures according to the latest guidelines and advice from RIVM. Within these frameworks, our services can continue as you can and may expect from us. We are in daily contact with our partners and suppliers to ensure that car delivery, maintenance and repairs according to the guidelines can continue as much as possible.

Can I go for maintenance, repair and tyre change?

Yes, you can currently go for maintenance, repairs and tire changes.
The health and safety of our employees, customers and suppliers is our top priority. Our partners such as dealers, maintenance, damage repair companies and fitters comply with the RIVM safety measures. They have taken additional hygiene measures, such as extra use of gloves, seat and steering wheel covers and the disinfection of keys and handles. Some of the partners also offer a pick-up and delivery service for cars. The measures will be tightened up when necessary. The advice from the RIVM will be leading in this.

What does this mean for appointments made?
If you have an appointment for maintenance or repairs, this appointment simply can take place. We recommend that necessary work on the car, which is important to ensure safety, to be carried out. Of course you decide whether you want the work planned for your car to be carried out. For more information and to make an appointment: click here for the name and address details of our partners.

Can I continue to use roadside assistance?

Yes, we are well prepared and continue to perform our services as normally as possible. As always, you can rely on our roadside assistance throughout the Netherlands. Please note that the breakdown assistance companies are taking measures to prevent the infection and spread of the coronavirus. They will not shake hands and (where possible) keep one and a half meters away from you and other occupants of your car.

You too, can help: adhere to the hygiene measures, keep at least one and a half meters away from each other and do not shake hands.

Roadside assistance abroad
We are currently looking at the possibilities for each country. In most cases, towing your car from abroad is still possible. To arrange replacement transportation, we are dependent on the rental company and whether it is open. We do our utmost to help you abroad as well.

Is Athlon Car Outlet open?

No, until further notice Athlon Car Outlet is not open for visits until the 19th of January 2021. However you can still make an appointment for a virtual viewing and buy cars online. An appointment can be made easily via +31 (0)36 547 13 99 or e-mail: caroutlet.nl@athlon.com.

  • Opening hours: Monday to Friday from 9:00-17:30 and on Saturday from 9:30 a.m. to 5 p.m.
    For questions, please contact +31 (0)36 547 13 99.

Can I return and pick up my (new) car?

Yes, that's possible. You can also continue to use our pick-up and delivery service. You can continue to return and pick up your car with us. To ensure both your safety and that of our employees, we ask you to keep the distance of at least one and a half meters to one another.

Can I bring my car in for damage repair?

Yes, you can go for damage repair.
Our damage and repair partners comply with the RIVM safety measures. They have taken additional hygiene measures, such as extra use of gloves, seat and steering wheel covers and the disinfection of keys and handles. A large number of partners also offer a pick-up and delivery service for cars. The measures will be tightened up when necessary. The advice from the RIVM will be leading in this.

What does this mean for appointments made?
If you have an appointment for maintenance or repairs, this appointment simply can take place. We recommend that necessary work on the car, which is important to ensure safety, to be carried out. Of course you decide whether you want the work planned for your car to be carried out. For more information and to make an appointment: click here for the name and address details of our partners.

Can I continue to use a rental car?

Yes, our rental cars are ready and can be delivered to you every working day. This is the normal delivery time during business hours, which can be about 1 hour away from the agreed time.

Pick up your rental car
The safety of you and our employees is paramount. That's why your car will be cleaned extra before you can go out with it. This can take a little longer to pick up your rental car. We try to inform you about this as well as possible in advance.

Please take into account the hygiene measures: ensure sufficient distance between them and do not shake hands.

Athlon Service Centre and other maintenance locations

Our Athlon Service Centers remain open for now just like the dealers, Kwikfit, Euromaster and maintenance companies.
Our damage and repair partners comply with the RIVM safety measures. They have taken additional hygiene measures, such as extra use of gloves, seat and steering wheel covers and the disinfection of keys and handles. A large number of partners also offer a pick-up and delivery service for cars. The measures will be tightened up when necessary. The advice from the RIVM will be leading in this.

What does this mean for appointments made?
If you have an appointment for maintenance or repairs, this appointment simply can take place. We recommend that necessary work on the car, which is important to ensure safety, to be carried out. Of course you decide whether you want the work planned for your car to be carried out. For more information and to make an appointment: click here for the name and address details of our partners.

Accessibility Athlon

Our Athlon Netherlands office can be reached via the general reception on 036 547 11 00. Most of our colleagues work at home and are there for you. You can also contact your regular contact.

Athlon Driver Desk
The Driver Desk can be reached on 036 547 44 66 and by email: driverdesk.nl@athlon.com. This contact information is also listed on your Service Card.

Athlon Privé Lease
Call our customer service via: +31 (0)36 547 11 55.
We are available Monday to Friday from 08:00 to 17:30. Or send an email to: privelease.nl@athlon.com

Customer visit by Athlon employees

We recommend that appointments take place digitally, via telephone, video conference or Skype. If this is not possible, we recommend moving the appointment.

Please take into account the hygiene measures: ensure sufficient distance between each other and do not shake hands.

Do you have another question?

Do you have another question that is not about the measures surrounding the coronavirus check out all the Frequently Asked Questions about your car, maintenance and repairs, fines, declarations and more.

Feel free to contact us, we are happy to help you!