Yes, as long as it is in line with your fleet policy. The driver will need to call our team on your driverline number to make the legal arrangements.
Maintained customers: 0330 024 3456
Non-maintained customers: 0333 222 3000
Unfortunately, it is not possible for the vehicle to be delivered with a personalised or cherished plate as all vehicles are new and therefore issued by the DVLA. Fees may be charged for adding or removing a plate.
Call the police immediately to report the crime as soon as you become aware and it is safe to do so. Once the police have been notified, please call your driverline number to inform us and we will support you through the process.
Maintained customers: 0330 024 3456
Non-maintained customers: 0333 222 3000
If you have been involved in an accident, please call the emergency services as soon as safe to do so.
If you have an accident management service with us, please call driverline and we will guide you through the repair process.
Maintained customers: 0330 024 3456
Non-maintained customers: 0333 222 3000
If not, you will be liable to arrange cost of repairs yourself through one of our approved body shops. It is important to use an approved repairer as sub-quality repairs will be picked up when your vehicle is inspected at the end of your contract and you may be charged for an approved repair.
If you have a full maintenance package with us (Athlon 365), you’ll simply be able to call the driverline and select option 2 to be put through to a colleague you can support you through the process. If you do not have a maintained contract with us, you will need to follow the process of your own breakdown provider outlined in your fleet policy. Please ensure you are safe and well before calling.
If you have a full maintenance package with us (Athlon 365), you’ll simply be able to call the driverline and select option 3 for maintenance, repair & service or option 4 for tyres to be put through to a colleague you can support you through the process. Alternatively maintained customers can visit the Athlon365 online portal.
If you do not have a maintained contract with us, you will need to follow the process through an approved garage or supplier outlined in your fleet policy.
If the repairs have been carried out to the BVRLA standard then there will be no charges, however if they do not meet the standard we may charge for the rectification. Please be aware that the repair must carry a fully transferable warranty. If you are unsure, we recommend checking our return standards above prior to booking your repair.
Your contract with us will outline if VED is included, most contract hire contracts will include this for the duration of your contract meaning you do not need to take any action and Athlon will automatically renew your Road Fund Licence for you when it is due.
If you do not, you are responsible for renewing the road fund licence upon receipt of a notification from the DVLA (V11).
Yes, however as a legal requirement you will need to call our driverline or submit a form to request your VE103B.
Please notify us at least 5 working days in advance of your planned travel date. Fees may apply.
Please also ensure that you are taking the right kit with you in the event of a breakdown, or if you have an accident. Driving in Europe requires a greater level of emergency equipment than is required by law in the UK. The AA offer various ‘driving in Europe’ kits, which include a GB sticker, warning triangle, first aid kit and a hi-vis vest. You can view or find links to purchase these here.
We understand circumstances can change, should you have any mileage queries, please speak to your fleet manager in the first instance.
Contract hire is an efficient way to get behind the wheel of the latest, safest and most reliable vehicles. You’re in control of how you choose to spread the cost, made up of an initial deposit (or advanced rentals) followed by fixed monthly payments for the duration of your agreement. You can choose to add vehicle servicing, maintenance, breakdown cover and accident management to your contract to avoid any unwanted financial surprises. At the end of your contract term, you can choose to extend your contract or hand back the vehicle. And before your contract ends, we’ll be in touch to discuss your requirements and plan for a key for key exchange allowing you to return your vehicle and step straight into a new model.
We also offer finance lease, contract purchase, sale and leaseback and daily rental should any of these better suit your business needs. For more information on these alternative funding options, please see our Fleet Funding page or contact us to find the best solution for your fleet.
Essentially, choice and control over what you drive and how much you pay to suit your business needs and budget by adjusting the amount of your initial payment, selecting a term that suits your needs and adjusting your annual mileage expectations to closely meet your needs. Taking more than one vehicle? We can even pool your mileage across all of your vehicles to take advantage of under under-mileage vehicles to offset excess mileage elsewhere.
It is generally accepted that vehicles will lose value from the moment they leave the showroom but with a contract hire arrangement we take on risk of its re-sale value, you simply return it to us at the end of the contract period, and if the vehicle is in good condition, without damage, there will be nothing further to pay.
For an additional fee we can also manage the majority of your fleet administration and management too, leaving you free to focus on running your business.
We understand there is no ‘one size fits all’, which is why bespoke consultancy comes as standard with Athlon.
Athlon can provide tailored contract hire and/or fleet management services to sole traders and businesses. We already help hundreds of corporate and vehicle specialist businesses get from A to B every day, as well as numerous public sector organisations through our numerous frameworks.
If however you are an individual, it may be your business can help you source a new vehicle through our competitive Salary Exchange scheme. Follow our link to explore the ways in which a SalaryExchange scheme could help your business with sustainable affordable mobility solutions.
Whilst you will remain the registered keeper, Athlon purchases and therefore owns the vehicle you hire from us. If you opt for a contract purchase agreement, you may purchase the vehicle at the end of the contract.
Registered owner and keeper for insurance purposes are outlined in your fleet policy.
With a maintained contract, you can choose to include vehicle servicing and maintenance, breakdown cover and accident management – all worked back into one manageable, monthly payment. All services and repairs will be undertaken by approved official repairers, ensuring that the work meets the vehicle return standards and minimising the chances of any poor repair fines when the vehicle is returned.
You’ll also get access to our Athlon365 dedicated driverline and online booking portal, which your drivers can access 24/7, reducing admin for everyone.
A non-maintained contract does not include any of the above and you are responsible for the costs, booking and implementation of the above during the life of the contract.
Mats and number plates will only be replaced free of charge if they are faulty (i.e. not damaged through accident), when supplied directly by the manufacturer, or are covered under your warranty.
Please contact our customer service team on 0333 222 3000, to discuss these items.
If your vehicle fails its MOT, Athlon will arrange authorisation of the failing components with the repairing garage. Athlon will continue to monitor any vehicles that fail an MOT to ensure the vehicle is road legal. In this instance, communication will come from the garage.
Athlon’s Complaint Procedure
We strive to provide first class customer service to all of our customers; if we have not met this high standard please do not hesitate to contact us using the details below. We will do our best to address your issues as efficiently as possible.
Contacting us
Telephone Number: 0333 222 3000
Email Address: resolutions_uk@athlon.com
Postal Address:
Athlon Mobility Services UK
PO Box 6444
Milton Keynes
MK10 1ND
What happens next?
Once we have received your complaint, we will provide you with an acknowledgement and investigations will begin.
Timescales
We will acknowledge your complaint within 24 hours of receipt. This acknowledgement will include our complaints handling process.
We will work on your case and attempt to resolve as soon as possible. We aim to provide you with a Final Response letter within 8 weeks detailing the outcomes of your complaint, but most issues are resolved far quicker than this.
If we are unable to provide a Final Response letter within 8 weeks, we will contact you to explain the delay and when you are likely to receive the Final Response letter.
The British Vehicle Rental & Leasing Association (BVRLA)
Athlon are a member of the BVRLA. As such our customers can contact the BVRLA for help and advice as part of their free government approved independent conciliation service aimed at resolving disputes. If you are not satisfied with our Final Response, you can write to the BVRLA to express your concerns.
Write to BVRLA:
British Vehicle Rental and Leasing Association
River Lodge
Badminton Court
Amersham
HP7 0DD
Or contact the BVRLA by visiting bvrla.co.uk website.
At Athlon we are committed to treating our customers fairly and delivery the best possible service. We look forward to being able to investigate your concerns thoroughly and together agreeing a resolution that is fair.
Depending on how the vehicle is registered determines how the penalty charge notice (PCN) is first actioned. However, in most cases speeding fines are treated as a transfer of liability because Athlon do not hold driver details in line with GDPR. If the V5 is in Athlon’s name, we will pay the fine and pass on cost and liability.
Should the V5 be in your company’s name, all fees and liability are to be handled by your company. All other PCNs will be handled dependant on contract set up. If you are responsible for your own PCNs, it is important that you set up work instructions to monitor trends and pay fines quickly to avoid escalating costs or repeat offending.
This will depend on how the vehicle is registered, which determines how a PCN can be appealed. If you have evidence that you have been unfairly fined Athlon will support in all instances and provide relevant documentation in order to do so. It is important that all PCNs are acted on quickly as many appeal processes will have a set period in you need to submit your appeal.