Depending on the status of your order, we will of course make every endeavour to correct or change your order. There may be a cancelation charge if the vehicle order status is advanced and/ or close to the collection date.
If your new vehicle is delayed you have a number of options which include extending your current contract or handing the vehicle back and taking out a short-term lease on a new vehicle until the replacement is ready. Please call our driverline who will be happy to discuss your options with you.
Maintained customers: 0330 024 3456
Non-maintained customers: 0333 222 3000
Whilst supply chain issues are still improving, lead times will differ dependant on the manufacturer and model you choose. Fortunately, we’re proud to work with a nationwide network of manufacturers, dealerships and suppliers to source vehicles as soon as possible.
‘Factory orders’ may take between 12 and 16 weeks for build and delivery, however we can work with you to identify available brands and models that align to your requirements.
Athlon has a preferred network of vehicle convertors that can make any necessary adaptations to your chosen vehicles. We have specialist partners who can offer decals and vehicle wrapping, vehicle racking and storage solutions, or perhaps you need bespoke tail lifts or refrigeration capabilities. If you have your own preferred supplier, we will also be happy to work with them but the responsibility and liability for these conversions will be with yourself and your nominated supplier.