Depending on the status of your order, we will of course make every endeavour to correct or change your order. There may be a cancelation charge if the vehicle order status is advanced and/ or close to the collection date.
Whilst Athlon do not hold driver details, if this occurs you have options including cancelling the contract and handing the vehicle back earlier, or you may wish to take the vehicle into your pool car fleet and continue to use it for the remainder of the contract or pass it onto a new driver. Please reach out to your dedicated Account Manager who can help with all possible options.
If your new vehicle is delayed you have a number of options which include extending your current contract or handing the vehicle back and taking out a short-term lease on a new vehicle until the replacement is ready. Please call our driverline who will be happy to discuss your options with you.
We work with all of the major vehicle manufacturers. If you do not know which vehicles to add into your company car policy, your account manager will be able to arrange for a demonstration vehicle to support you in making your choice.
Whilst supply chain issues are still improving, lead times will differ dependant on the manufacturer and model you choose. Fortunately, we’re proud to work with a nationwide network of manufacturers, dealerships and suppliers to source vehicles as soon as possible.
‘Factory orders’ may take between 12 and 16 weeks for build and delivery, however we can work with you to identify available brands and models that align to your requirements.
Athlon has a preferred network of vehicle convertors that can make any necessary adaptations to your chosen vehicles. We have specialist partners who can offer decals and vehicle wrapping, vehicle racking and storage solutions, or perhaps you need bespoke tail lifts or refrigeration capabilities. If you have your own preferred supplier, we will also be happy to work with them but the responsibility and liability for these conversions will be with yourself and your nominated supplier.